Refund policy

We want you to love your wrap. Here's how we handle problems.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, email us at carlosfermin2003@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send the item back.

Lost packages

If your order hasn't arrived within 30 days of purchase, contact us and we'll reship it or refund you in full.

Cancellations

You can cancel your order for a full refund any time before it ships. Email us as soon as possible.

Change of mind

Because orders ship from an international warehouse, we can't accept returns for change of mind or a different color choice. Please check the photos and color options before ordering, and reach out if you have any questions first.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.